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Hospitality Heroes Winners

Cindy Brown, Slot Shift Manager at California Hotel & Casino

Cindy Brown received the Hospitality Heroes Industry Award for her outstanding customer service and dedication. Cindy has worked at California Hotel & Casino for 26 years and brings a positive attitude to work every day. Over the years, Cindy’s commitment to guests has resulted in bringing repeat business to the downtown hotel and casino and boosting morale among her colleagues. Watch the video below highlighting Cindy’s inspiring story.

Vernon Green, Assistant Chef at Excalibur Hotel & Casino

Vernon Green received the Hospitality Heroes Legacy Award for his more than 50 years working in Las Vegas culinary operations. With more than 40 years of that time spent at MGM Resorts International, Vernon is known by his colleagues as a dedicated teammate who is always ready to help and dedicate his time off to volunteer. Watch the video below highlighting Vernon’s inspiring story.

Samantha Fry, Pool Operations Manager, Treasure Island Hotel & Casino

Samantha Fry started at Treasure Island in 2012 as a lifeguard at age 16 and has remained at the property for nearly a decade while earning her high school diploma and a bachelor’s degree at UNLV. She was promoted to a management position in 2016, overseeing the pool, cabanas and VIP guests. Fry’s colleagues describe her as dedicated, hardworking and an exceptional leader. She can commonly be seen delivering food and drink to sunbathers, helping clean up spills or performing lifeguard duties if needed. In her time at the pool, Fry has made two water rescues that required medical attention.

Benny Figgins, Dealer, Caesars Palace

Benny Figgins has been a dealer at Caesars Palace for 49 years. He is not only one of the few employees who have been with the casino since its opening, but he was one of the first African American dealers to work on the Strip after casinos began integrating the workforce. Colleagues say Benny is one of the most requested dealers at the resort and many guests return year after year to sit at his table. Watch the video below highlighting Benny’s inspiring story.

Bryan Funai, Concierge, Waldorf Astoria

Bryan Funai has been a concierge in Las Vegas since 1998. In the middle of the great recession, he was part of the opening team at Mandarin Oriental Las Vegas and stayed with the property when it transitioned to Waldorf Astoria Las Vegas in 2018. His colleagues say his warmth and professionalism remains a constant despite the many changes he has experienced in the industry. Watch the video below highlighting Bryan’s inspiring story.