Hospitality Heroes celebrates the accomplishments of an elite group of frontline hospitality workers in Las Vegas while showcasing the positive impact of the tourism industry.

Tourism is Southern Nevada’s top economic driver, representing nearly 30 percent of overall employment in the state. Hospitality workers ensure Las Vegas remains the world’s number one tourist destination.

Two Hospitality Heroes are selected each quarter by an independent committee made up of faculty and staff at UNLV’s William F. Harrah School of Hospitality. Winners are publicly recognized during the LVCVA’s public Board of Directors meetings. They receive an award and a two-night stay at a Las Vegas resort of their choice.

Nominees must be with their current employer for a minimum of one year, work in Southern Nevada, and be in good standing with no pending disciplinary actions.

Program Schedule

For Calendar Year 2026

Quarter 1

February - submission period

March – committee review period

April – winners announced

Quarter 2

April – submission period

May – committee review period

June – winners announced 

Quarter 3

July – submission period

August – committee review period

September – winners announced

Quarter 4

September – submission period

October – committee review period

November – winners announced

Hospitality Heroes Winners 2026

Spa Supervisor at QUA Baths & Spa at Caesars Palace Las Vegas Kellie Crowe

Kellie was recognized for providing exceptional care and ensuring spa guests feel pampered.

Kellie Crowe HH video

Bartender at The Vanderpump Hotel Angelina Navarino

Angelina was recognized for building genuine connections with guests through her warm, welcoming personality.

Angelina Navarino HH video

Past Winners

HR Talent Partner at Park MGM Vannia Cuevas

Vannia was recognized for producing impactful team member events that strengthen their sense of connection and purpose at work.

Vannia Cuevas

Luxury Sales Manager at Palms Casino Resort Romeo Butihi

Romeo was recognized for creating unforgettable, authentic moments that inspire guests to return.

Romeo Butihi

General Manager at Southwest Airlines Cheryl Black

Cheryl was recognized for her dedication to service and fostering a supportive workplace where team members feel valued.

Cheryl Black

Maintenance Engineer at Bellagio Hotel & Casino David Pisciotta

David was recognized for his commitment to teamwork and having a service-first mindset.

David Pisciotta

Chef de Cuisine at A.Y.C.E. Buffet inside Palms Las Vegas Jessica Buffington

Jessica was recognized for her genuine enthusiasm and inspiring her team to transform every meal into a meaningful experience for guests.

Jessica Buffington HH

Table Games Supervisor at The Venetian Resort Las Vegas Beatriz Mellor

Beatriz was nominated for her dedication to delivering personalized guest service and leading her team by example.

Beatrix Mellor HH

Concierge at Crockfords Las Vegas Lisa Doubenmier

Lisa was nominated for creating lasting connections with guests and ensuring they feel valued and cared for.

Lisa Doubenmier

Assistant General Manager at Spago Domingo Lopez

Domingo was recognized for his exceptional leadership and making sure both guests and team members feel supported.

Video Thumbnail - vimeo - HH Domingo Lopez_Spago video

Custodial Lead at Fremont Street Experience Emmie Berry

Emmie was nominated for leading her team with kindness and professionalism to ensure the Fremont Street Experience mall is clean and welcoming for its visitors.

Emmy Berrie Hospitality Hero

Busperson at EDGE Steakhouse at Westgate Las Vegas Felix Morales

Felix was recognized for delivering exceptional guest service and his gift for transforming a simple dinner into an unforgettable experience.

Felix Moralez Hospitality Hero

Guest Experience Manager
Fontainebleau Las Vegas Robert Northcutt

Robert creates “wow” moments for Fontainebleau’s guests. From orchestrating special surprises to adding personal touches to guest celebrations, Robert ensures every guest interaction is memorable.

Robert Northcutt thumbnail

Lead Dispatcher
Harry Reid International Airport Jennifer Wright

Jennifer was recognized for her role in ensuring passengers’ safety as a lead dispatcher at Harry Reid International Airport. Jennifer manages high-pressure situations with confidence and precision while fostering a supportive work

HH Jennifer Wright
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