Celebrating Frontline Hospitality Workers in Las Vegas.
Hospitality Heroes celebrates the accomplishments of an elite group of frontline hospitality workers in Las Vegas while showcasing the positive impact of the tourism industry.
Tourism is Southern Nevada’s top economic driver, representing nearly 30 percent of overall employment in the state. Hospitality workers ensure Las Vegas remains the world’s number one tourist destination.
Two Hospitality Heroes are selected each quarter by an independent committee made up of faculty and staff at UNLV’s William F. Harrah School of Hospitality. Winners are publicly recognized during the LVCVA’s public Board of Directors meetings. They receive an award and a two-night stay at a Las Vegas resort of their choice.
Nominees must be with their current employer for a minimum of one year, work in Southern Nevada, and be in good standing with no pending disciplinary actions.
Emmie was nominated for leading her team with kindness and professionalism to ensure the Fremont Street Experience mall is clean and welcoming for its visitors.
Robert creates “wow” moments for Fontainebleau’s guests. From orchestrating special surprises to adding personal touches to guest celebrations, Robert ensures every guest interaction is memorable.
Jennifer was recognized for her role in ensuring passengers’ safety as a lead dispatcher at Harry Reid International Airport. Jennifer manages high-pressure situations with confidence and precision while fostering a supportive work
Elmo was applauded for going above and beyond to be of service to customers and co-workers. Elmo consistently anticipates the needs of others around him, ensuring all passengers are taken care of every step of their journey.
As a day-one team member, Ginny was honored for providing outstanding guest service to customers and admirable leadership to team members as a table games traine
Consuelo works tirelessly to turn guest rooms around quickly. She was nominated for going above and beyond to challenge herself and being skilled in multiple positions within the housekeeping department.
Teri was recognized for putting the well-being of guests and team members first. She recently helped a new officer who was experiencing financial hardship after moving to Las Vegas in finding him a home.
Ariel was honored for delivering one-of-a-kind events at Illuminarium Las Vegas inside AREA 15. Ariel was tasked with transforming Illuminarium’s 360-degree projection room into a custom roller rink for Super Bowl halftime performer Usher.
Rob was recognized for his ability to work under pressure while leading a team of slot machine engineers. Rob’s leadership has helped boost employee morale and decrease negative guest feedback.
