Hospitality Heroes FAQ
Why honor hospitality workers?
Hospitality Heroes was created to celebrate the accomplishments of an elite group of frontline hospitality workers while showcasing the resilience of the tourism industry. Tourism is Southern Nevada’s top economic driver, representing nearly 30 percent of overall employment in the state. Hospitality workers ensure Las Vegas remains the world’s number one tourist destination.
How are Hospitality Heroes recognized?
Hospitality Heroes will be recognized both at their place of employment and during the LVCVA’s public Board of Directors meeting once per quarter. Winners will also receive an award and a two-night staycation at a Las Vegas resort of their choice.
Who can be nominated for Hospitality Heroes?
Hospitality workers who work in hotels and casinos or in tourism-related fields such as tours, restaurants, and entertainment can be nominated. Hospitality workers who are employed by casino resorts can work in guest-facing or back of house areas.
For nominees to be considered, the nomination must contain a minimum of two specific examples of how the employee has gone above and beyond to positively impact the guest experience.
Can I nominate myself?
No. Nominees must be nominated by someone who has direct knowledge of the nominee’s contributions to the hospitality industry.
How many Hospitality Heroes are selected each quarter?
One to two Hospitality Heroes will be selected by a committee and recognized each quarter.
If I am not selected as a Hospitality Hero will my nomination carry over to the following quarter?
No. Nominations need to be resubmitted each quarter for consideration.
Who makes up the selection committee?
Hospitality Heroes are selected by an independent committee made up of faculty and staff from UNLV’s William F. Harrah College of Hospitality.
How do I nominate someone?
Visit the LVCVA’s website at LVCVA.com and submit the online nomination form for consideration.
What is the timeline for the nomination and selection process?
The general timeline for quarterly nomination, consideration and selection process is as follows:
Quarter 1
- February – submission period
- March – committee review period
- April – winners announced
Quarter 2
- April – submission period
- May – committee review period
- June – winners announced
Quarter 3
- July – submission period
- August – committee review period
- September – winners announced
Quarter 4
- October – submission period
- November – committee review period
- December – winners announced
Do I have to be a supervisor to nominate someone?
No. You do not need to be a supervisor or hold a management position to submit a nomination.