The Operations division has overall responsibility for the operation, maintenance and security of the Las Vegas Convention Center and Cashman Center. There are many departments within the division:
The Facilities Department has direct responsibility for the operation and maintenance of the Las Vegas Convention Center and Cashman Center. The function oversees the client services, engineering and building operations. The Las Vegas Convention Center, located adjacent to the Las Vegas Strip, encompasses approximately 3.2 million square feet with exhibit space of 2 million square feet and meeting space of nearly 250,000 square feet. Cashman Center is located on 51 acres near Downtown Las Vegas. It provides a 10,000-seat outdoor sports stadium, which is home to a triple A baseball franchise. The center also contains a 1,922-seat, state-of-the-art theater; 12 meeting rooms; and 98,100 square feet of exhibit hall space for medium-sized conventions with 3,000 to 6,000 delegates.
The customer experience department is responsible for the LVCVA's efforts to address the specific needs of our convention and meeting attendee and exhibitor customer base. Customer experience is responsible for developing programs that deliver the LVCVA's brand promise for both the Las Vegas Convention Center and Cashman Center. Key functions include being a liaison among various departments in operations and marketing to establish campus-wide programs and initiatives that will improve our customers' experience. Additionally, the department reviews services delivered by facility partners ARAMARK, Smart City and FedEx Kinko's, as well as other key stake holders including general service contractors, exhibitor-approved contractors, and taxi and transportation companies, etc.
The information technology department (ITD) functions as the LVCVA's technology support element. ITD has committed to advancing the LVCVA's goals and objectives in a fiscally responsible manner through continuous innovation, leadership and guidance while improving service quality and applying necessary technical skills. Our mission will be accomplished through the focused and dedicated efforts of the administration, support services, systems maintenance and software development teams. Responsibilities include: maintaining all LVCVA hardware, software, networks and systems; developing new support tools, automation systems, databases and applications; establishing automation policies and procedures and help desk operations; and identifying cost-effective technology applications.
The Facility Projects Department is responsible for overseeing all construction projects, from conceptual design through permitting, construction, commissioning and final acceptance. The department coordinates the work of architects, engineers, and construction firms for projects ranging from minor renovations and demolition projects to implementing major expansion projects taking place on all LVCVA owned properties. The Facility Projects Department is dedicated to making the Las Vegas Convention Center the best convention center in the world.
The security department is responsible for the protection of life and property at both the Las Vegas Convention Center and Cashman Center. The department is broken down into three sections: traffic, safety and security. In addition to these three sections, the department has an administrative support staff, a dispatch control center and medical staff.