The Global Business District division supports housing our convention and meetings visitors through our Operations and Customer Experience teams. The Operations section has the overall responsibility for the operation, maintenance, and safety of the Las Vegas Convention Center and Cashman Center. The Customer Experience section is responsible for the attendees experience while visiting the facility.
The Operations Department has direct responsibility for the operation and maintenance of the Las Vegas Convention Center and Cashman Center. The function oversees the client services, engineering and building operations. The Las Vegas Convention Center, located adjacent to the Las Vegas Strip, encompasses approximately 3.2 million square feet with exhibit space of 2 million square feet and meeting space of nearly 250,000 square feet. Cashman Center is located on 51 acres near Downtown Las Vegas. It provides a 10,000-seat outdoor sports stadium, which is home to a triple A baseball franchise. The center also contains a 1,922-seat, state-of-the-art theater; 12 meeting rooms; and 98,100 square feet of exhibit hall space for medium-sized conventions with 3,000 to 6,000 delegates.
The Customer Experience section includes the Customer Experience department and as the result of the strategic realignment, the Convention Services and Destination Services departments.
The Customer Experience Department spearheads the LVCVA's efforts to address the specific needs of our attendee and exhibitor customer base.
Globally, Customer Experience is responsible for developing programs that deliver the LVCVA's brand promise at both the Las Vegas Convention Center and Cashman Center. The brand promise is delivered to our attendees, exhibitors and show managers when they arrive on site for their event. Examples of brand promise delivery are clean facilities, reasonably priced food and beverage options, availability of appropriate business services, availability of up-to-date technology, ease of transportation to and from the facility, and helpful employees and stakeholders in the facility. Key functions include being a liaison among various departments in the Global Business District and Global Brand Marketing divisions and to establish campus wide programs and initiatives that will improve our customers' experience. In particular, direct responsibilities include delivery of our facility partners' (i.e. ARAMARK, Cox Business Advanced Convention Services, and FedEx Office) operational performance and quality of services. Additionally, the department reviews services delivered by our facility stakeholders such as general service contractors, exhibitor approved contractors, taxi and transportation companies, etc.
The Information Technology Department (ITD) functions as the LVCVA's telecommunications support element. ITD has committed to advancing the LVCVA's goals and objectives in a fiscally responsible manner through innovation, leadership and guidance while improving service quality and applying necessary technical skills. Our mission will be accomplished through the focused and dedicated efforts of the Administrative, Support Services, Systems Maintenance, Software Development and Telecommunication teams.
Responsibilities include: maintaining all LVCVA hardware, software, networks, computer and telecommunication systems; developing new support tools, automation systems, databases and applications; supporting Help Desk and telephone operations; and identifying cost-effective technology applications.
The Engineering section encompasses the activities of heating, ventilation, and air conditioning (HVAC), plumbing, electrical, carpentry, painting, welding/fleet/folding walls, communications, voice systems, computerized maintenance management system (1CALL), grounds, and graphics. As part of the strategic realignment, the Facility Projects department is now part of the Engineering section.
The section's primary objective and responsibility is to maintain and operate all building operating systems and building components to a level that minimizes customer disruption and supports customers' needs. Engineering continuously pursues new technology that improves building efficiencies without compromising the comfort or quality that today's customer expects of the Las Vegas Convention Center.
Engineering staff handles preventative maintenance in all areas, from maintaining over 5,000 doors, including freight doors, and fleet vehicles to resolving HVAC and lighting issues, not only at the Las Vegas Convention Center, but also at the five outlying visitor information centers.
Client Services is responsible for a myriad of daily show and building-related requirements as well as the overall cleanliness of both the Las Vegas Convention Center and Cashman Center. These responsibilities include room set-up, production and sporting event set-up, equipment logistics, response to show manager requirements, restroom cleanliness, and tracking over $6 million dollars of equipment and supplies.
In order to accomplish these activities, Client Services works closely with other internal departments, building partners, and contractors to ensure our customers' desired outcome is achieved. This teamwork and constant communication allows the department to schedule, plan, and allocate the necessary resources in a timely and efficient manner.
With over 200 full and part-time staff, the Security department consists of three sections: Security Operations, Traffic and Fire Prevention.
The Security Operations section consists of three sub-sections - Control Center, Life Systems and Safety. It is the only section with a 24/7 presence at Cashman Center. The Security section is responsible for calls for service within the LVCC, monitoring and maintaining all technologies utilized by the department to ensure the facility and all occupants are safe. Those technologies include surveillance, fire systems and access control, texting and weather alert notifications. Additionally, this section manages the nursing/first aid program, executive protection as well as the K-9 unit. The Safety section is responsible for leading employee safety efforts including program management, OSHA compliance, injury prevention and safety training. The K-9 unit is responsible for checking objects, suspicious packages and areas for explosive contraband. The presence of a canine team in our environment is a proven deterrent to criminal activity involving explosives or other contraband.
The Traffic section consists of bike officers, perimeter security and traffic control. Perimeter Security monitors freight areas and assists in ensuring all vehicular traffic coming on property is authorized. Traffic control includes paid parking which generates revenue for the organization. The bike officers respond to calls for service all around the exterior of both the LVCC and Cashman Center.
The Fire Prevention section is responsible ensuring and maintaining a safe and risk-free environment for employees, visitors, and guests through the enforcement of regulatory statutes, codes, industry standards, and basic risk management theories and practices.